Privacy Policy

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

• Name
• Business name
• Email address
• Telephone number
• Mailing or business address
• Information submitted through website forms, chat, scheduling tools, or other communication channels
• Information relating to your business, service inquiries, or account
• Communications you send to us by email, SMS, phone, chat, or other methods

We may also automatically collect certain technical information when you use our website, such as:

• IP address
• Browser and device information
• Pages visited and interactions with our website
• Referring website or source
• Cookies and similar technologies
• General usage and analytics information

2. How We Collect Information

We may collect information when you:

• Visit or interact with our website
• Complete a contact, lead, or other online form
• Opt in to receive SMS or email communications
• Schedule an appointment, consultation, or demonstration
• Contact us by telephone, email, SMS, chat, or another communication channel
• Become a customer or use our services
• Otherwise voluntarily provide information to us

Certain technical information may also be collected automatically through cookies, analytics tools, and similar technologies.

3. How We Use Information

We may use information we collect to:

• Respond to inquiries and requests
• Provide information about our services
• Schedule and manage appointments, demonstrations, or consultations
• Provide customer service and support
• Communicate regarding services, accounts, transactions, or requested information
• Send SMS and email communications when appropriate consent has been provided
• Operate, maintain, improve, and secure our website and services
• Manage customer relationships and business operations
• Analyze website performance and usage
• Comply with applicable laws and legal obligations
• Prevent fraud, misuse, or other unauthorized activity

4. SMS and Text Message Communications

Smart Lead Systems may communicate with individuals by SMS or text message when they have provided appropriate consent. Depending on how you interact with us and the consent you provide, messages may include:

• Responses to service inquiries
• Appointment, consultation, or demonstration information
• Appointment confirmations and reminders
• Customer service and support communications
• Account or service-related notifications
• Requested follow-up communications
• Service updates
• Marketing or promotional communications when you have separately consented to receive them

Message frequency varies depending on your interactions with Smart Lead Systems. Message and data rates may apply. You may opt out of SMS communications at any time by replying STOP to a message. You may reply HELP for assistance. Consent to receive marketing or promotional SMS messages is not a condition of purchasing any goods or services. Marketing and non-marketing SMS consent may be requested separately where applicable.

5. SMS Consent and Mobile Information

Smart Lead Systems does not sell, rent, or share SMS opt-in information or consent with third parties or affiliates for their marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with third parties, except with aggregators, telecommunications providers, platform providers, and other service providers as necessary to deliver and support the text messaging service.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information may be provided to subcontractors and service providers that perform support services on our behalf, such as customer service, technology, communications, hosting, or infrastructure services, when reasonably necessary to provide those services.

All other use-case categories exclude text messaging originator opt-in data and consent. This information will not be shared with third parties for their own marketing or promotional purposes.

6. Data Sharing

Smart Lead Systems does not sell personal information or lead information for marketing or promotional use. We may provide information to service providers that help us operate our business and deliver our services. These providers may include technology, hosting, communications, analytics, payment, customer-management, and other operational service providers. Such information is provided only as reasonably necessary for those providers to perform services on our behalf or when otherwise permitted or required by law.

We may also disclose information when reasonably necessary to:

• Comply with applicable law, regulation, legal process, or governmental request
• Protect the rights, property, security, or safety of Smart Lead Systems, our customers, or others
• Investigate fraud, misuse, or security concerns
• Complete a business transaction such as a merger, acquisition, restructuring, or sale, subject to applicable legal requirements

SMS opt-in data and consent are subject to the additional restrictions described above and are not sold, rented, or shared for third-party marketing.

7. GoHighLevel and Third-Party Service Providers

Smart Lead Systems uses third-party technology and service providers to operate portions of our business. We use GoHighLevel ("HighLevel") as a technology platform for functions that may include customer relationship management, contact information, forms, conversations, appointment scheduling, workflow automation, email, telephone calls, and SMS communications.

Information submitted through our website or communications systems may therefore be processed and stored using HighLevel and other service providers necessary to operate our business. These providers process information in connection with services they provide to Smart Lead Systems and are not authorized by us to use SMS consent information for their own marketing purposes.

8. Cookies and Tracking Technologies

Our website may use cookies, pixels, analytics tools, and similar technologies to operate the website, understand how visitors interact with it, improve performance, and measure the effectiveness of our marketing. Your browser may allow you to limit or disable certain cookies. Disabling cookies may affect the functionality of portions of the website. Where required by applicable law, we will request consent before using non-essential cookies or similar technologies.

9. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, misuse, loss, alteration, or disclosure. However, no website, electronic communication, transmission method, or storage system can be guaranteed to be completely secure.

10. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide services, maintain appropriate business records, resolve disputes, enforce agreements, and satisfy applicable legal, accounting, or regulatory requirements. When information is no longer reasonably necessary for these purposes, we may delete or anonymize it, subject to applicable law and technical limitations.

11. Your Rights and Choices

Depending on where you live and applicable law, you may have rights concerning your personal information, including the ability to request access, correction, or deletion of certain information. You may also:

• Unsubscribe from marketing emails using the unsubscribe link provided in those messages
• Opt out of SMS communications by replying STOP
• Request SMS assistance by replying HELP
• Contact us regarding privacy questions or requests

We may need to verify your identity before completing certain privacy requests.

12. Children's Privacy

Smart Lead Systems' website and services are intended for businesses and adults and are not directed toward children under 13. We do not knowingly collect personal information from children under 13. If we become aware that such information has been collected, we will take reasonable steps to delete it.

13. Third-Party Websites

Our website may contain links to third-party websites or services. Smart Lead Systems is not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policies of websites you visit.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our services, technology, business practices, or legal requirements. The "Last Updated" date at the top of this policy indicates when it was most recently revised.

15. Contact Information

If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact: