Refund & Cancellation Policy

Overview

Smart Lead Systems offers both recurring subscription services and one-time professional services. The cancellation and refund terms differ based on the type of service purchased. This policy outlines the general terms; your specific client agreement governs the details of your engagement.

Recurring Subscription Services

Cancellation Notice Period

• A minimum of 30 days written notice is required to cancel recurring services
• Notice must be sent via email to contact@smartleadsystems.co
• The cancellation takes effect at the end of the current billing period plus the notice period
• You will continue to have access to services through the end of the paid period

Prorated Refunds

Generally, prorated refunds for unused portions of the current billing period are not provided for monthly subscriptions. Exceptions may be considered on a case-by-case basis for:

• Service failures on our part that significantly impacted delivery
• Long-term annual commitments (prorated refund may apply after minimum commitment period)
• Circumstances discussed and agreed upon at the time of contract signing

What Happens Upon Cancellation

• All automations and active campaigns will be paused or stopped
• Access to dashboards, reports, and tools will be terminated
• We can provide data export upon request within a reasonable timeframe
• Content created during the engagement remains subject to IP terms in your agreement

One-Time Professional Services

Google Maps & Local Visibility Optimization ($397 one-time)

• Full refund available if cancellation occurs before work begins
• Once work has commenced, the fee becomes non-refundable as it covers professional analysis and deliverable creation
• If we fail to deliver the agreed-upon optimization report, a full refund will be issued

Website Design & Development Projects

• Refund policy varies based on project scope and stage of completion
• Generally: deposits are non-refundable once design/development work begins
• Specific terms outlined in project proposal and contract
• Client-requested scope changes may adjust pricing but do not trigger refunds

Other One-Time Services

Refund eligibility for other professional services is determined on a case-by-case basis and will be clearly stated in the service proposal or agreement.

Non-Refundable Items

The following are generally not eligible for refunds:

• Third-party fees already paid on your behalf (domain registrations, software licenses, etc.)
• Services fully delivered as described
• Setup or onboarding fees once completed
• Time-based consulting or strategy sessions once conducted
• Services cancelled after the cancellation deadline

Dispute Resolution Process

1. Contact us directly at contact@smartleadsystems.co to discuss your concern
2. Our team will review the situation within 5 business days
3. We'll propose a resolution which may include partial refund, service credit, or continued service adjustment
4. If unresolved, either party may pursue mediation or arbitration per governing terms

Force Majeure

Neither party shall be liable for failure to perform obligations due to circumstances beyond reasonable control, including but not limited to natural disasters, government actions, platform outages, or other force majeure events. In such cases, we will work in good faith to find equitable solutions.

Policy Modifications

Smart Lead Systems reserves the right to modify this policy. Changes will be communicated to current clients via email at least 15 days before taking effect. Existing engagements will continue under the policy in effect at the time of signup unless mutually agreed otherwise.

Questions About This Policy?

If you have questions about cancellation, refunds, or how this policy applies to your specific situation, please don't hesitate to reach out.