Terms of Service

1. About Smart Lead Systems

Smart Lead Systems provides digital marketing, customer communication, business automation, lead management, reputation management, website, and related technology and marketing services to businesses.

Specific services, pricing, deliverables, responsibilities, and terms may vary depending on the services selected and any applicable service agreement.

2. Use of Our Website and Services

You agree to use our website and services only for lawful purposes. You agree not to:

• Use our website or services in violation of applicable law
• Attempt to gain unauthorized access to systems, accounts, or data
• Interfere with the security or operation of our website or services
• Submit false, misleading, fraudulent, or unlawful information
• Use our services to send unlawful, deceptive, abusive, or unauthorized communications
• Violate the privacy, intellectual property, or other rights of another person or organization

3. Customer Responsibilities

Customers are responsible for providing accurate and current information reasonably necessary for Smart Lead Systems to provide contracted services.

Depending on the services purchased, customers may also be responsible for providing or authorizing access to business information, websites, domains, telephone systems, calendars, customer relationship systems, business profiles, advertising accounts, customer information, or other systems required to perform the services.

Customers remain responsible for the legality and accuracy of information, offers, claims, customer data, and other materials they provide to Smart Lead Systems.

4. Communications

Smart Lead Systems may communicate with you through email, telephone calls, voicemail, website chat, and other communication methods in connection with inquiries, services, appointments, support, or our business relationship.

SMS communications are governed by the additional terms below.

5. SMS Messaging Terms

Smart Lead Systems may offer SMS/text messaging for individuals who provide appropriate consent. Depending on your interaction with Smart Lead Systems and the consent you provide, messages may include:

• Responses to inquiries
• Appointment, consultation, or demonstration confirmations and reminders
• Customer service and support messages
• Account and service-related notifications
• Requested follow-up communications
• Service updates
• Marketing and promotional messages when separately authorized

Message frequency varies based on your interactions with Smart Lead Systems and the services or communications you request.

Message and data rates may apply for messages sent to you from us and to us from you. Contact your wireless provider with questions regarding your text or data plan.

Consent to receive marketing or promotional SMS messages is not a condition of purchasing any goods or services.

Marketing and non-marketing SMS consent may be requested separately.

6. SMS Opt-Out

You may cancel SMS communications at any time by replying STOP.

After you send STOP, you may receive an SMS confirming that you have been unsubscribed. After that confirmation, you will no longer receive SMS messages covered by that opt-out unless you subsequently opt in again.

If you later wish to receive SMS messages again, you may sign up or otherwise provide consent again in the same manner you originally opted in or through another available opt-in method.

7. SMS Help

If you experience issues with our messaging program, reply HELP for assistance or contact Smart Lead Systems at Support@mail.smartleadsystems.co.

8. Carrier Disclaimer

Wireless carriers are not liable for delayed or undelivered messages.

Delivery of SMS communications depends on wireless carriers and other telecommunications providers and cannot be guaranteed.

9. SMS Privacy

Your privacy is important to us.

SMS opt-in data and consent will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.

For additional information regarding how Smart Lead Systems collects, uses, and protects information, please review our Privacy Policy on the Smart Lead Systems website.

10. GoHighLevel and Communication Technology

Smart Lead Systems uses GoHighLevel ("HighLevel") and other service providers to help manage customer relationships, forms, communications, workflows, scheduling, email, telephone calls, and SMS.

Information may be processed through these systems as necessary to provide our services and communications.

Consent is required before Smart Lead Systems sends SMS communications where consent is required by applicable law or messaging requirements.

11. Fees and Payment

Fees, billing schedules, setup fees, subscription terms, and other payment obligations for paid services will be provided during purchase or in an applicable proposal, order, invoice, or service agreement.

Customers are responsible for paying applicable charges according to the agreed terms.

Additional usage-based charges or third-party costs may apply when disclosed as part of the applicable service or agreement.

12. Intellectual Property

Unless otherwise stated in a separate written agreement, Smart Lead Systems and its licensors retain their respective rights in proprietary software, systems, processes, templates, designs, trademarks, content, and other intellectual property.

Customers retain ownership of materials and intellectual property they provide to Smart Lead Systems, subject to any licenses or permissions reasonably necessary for Smart Lead Systems to perform contracted services.

Ownership and licensing of websites, domains, creative materials, software configurations, marketing assets, or other deliverables may be further defined in an applicable service agreement.

13. Third-Party Services

Our website and services may use or integrate with third-party platforms, software, telecommunications providers, advertising platforms, payment processors, and other services.

Smart Lead Systems does not control all aspects of third-party services and cannot guarantee their uninterrupted availability, performance, policies, approvals, or continued functionality.

14. No Guarantee of Results

Marketing, advertising, search visibility, lead generation, reputation management, communications, and related business services can be affected by factors outside Smart Lead Systems' control.

Unless expressly stated in a written agreement, Smart Lead Systems does not guarantee specific rankings, leads, reviews, revenue, sales, advertising results, or other business outcomes.

15. Disclaimers

To the extent permitted by applicable law, our website and services are provided without warranties beyond those expressly stated in an applicable written agreement.

Smart Lead Systems does not warrant that its website, software, communications, integrations, or third-party services will operate uninterrupted or error-free at all times.

16. Limitation of Liability

To the maximum extent permitted by applicable law, Smart Lead Systems will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or relating to use of our website or services.

Any additional limitations applicable to paid services may be stated in the applicable service agreement.

17. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold Smart Lead Systems harmless from claims, liabilities, damages, or expenses arising from your unlawful use of our website or services, your violation of these Terms, or content or information you provide that violates applicable law or the rights of another party.

18. Termination

Smart Lead Systems may suspend or terminate access to services when permitted by an applicable service agreement or when reasonably necessary because of nonpayment, unlawful activity, abuse, security concerns, or material violation of applicable terms.

Customer cancellation and termination rights for paid services will be governed by the applicable service agreement or purchase terms.

19. Governing Law

These Terms are governed by the laws of the State of New Hampshire, without regard to conflict-of-law principles, except where applicable law requires otherwise.

20. Changes to These Terms

Smart Lead Systems may update these Terms periodically to reflect changes to our services, business practices, technology, or legal requirements.

The "Last Updated" date indicates when these Terms were most recently revised.

21. Contact Information

Questions regarding these Terms or Smart Lead Systems' SMS messaging program may be directed to: